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Job Description

Our Client is a globally reputable European-based MNC that offers great flexibility and a dynamic working environment to its employees. As a hub in Asia, they are currently seeking a Business Support Specialist to join their expanding team and be involved in various exciting job functions.

Role & Responsibilities

* To be the key focal point of Hong Kong and coordinate closely within the regional IT team based in Europe and deal with other team members or stakeholders to work on system maintenance and enhancements.
* To deal with first level issue raised by users, perform debugging and troubleshooting regarding SAP systems with the goal of contributing to the group's business objectives.
* To provide guidance and support to business users with off-shore IT team and vendors.
* To proactively prepare relevant documentation and training materials for various development projects to ensure effective knowledge transfer within the group.
* Any ad hoc tasks whenever necessary.

Skills & Qualifications

* Degree holder or above in Computer Science, Information Systems, Computer Engineering, Business Administration, Logistics or related disciplines
* 0-2 years of experience of any ERP systems (SAP, Oracle, Microsoft Dynamics etc)
* Experience in SAP system support or implementation is a big plus.
* A good team player that can work well in a team or individually with strong analytical & problem solving skills.
* Presentable, self-started with great communication skills.
* Good command in both written and spoken English and Chinese.

Attractive salary and fringe benefits (Hybrid Working Policy and 20 days Annual Leave) will be offered to the successful candidates! If you are interested and qualified, please kindly send your resume to r.leow@washingtonfrank.com or reach me (Racheal Leow) at +852 3008 3863.

Job Description

Our client is a globally leading manufacturer within its industry with business operations across Asia Pacific, Middle East, Europe, Africa and the Americas. We are currently seeking an Application Support Analyst to join the team and support daily ERP/BI related activities.

Role & Responsibilities

* Participate in the implementation of business applications (ERP, HRIS) projects as well as provide support and maintenance to the platform
* Responsible for collecting and analysing business user requirements, liaising with vendors to ensure smooth service delivery
* Coordinate across different departments and provide assistance to users whenever necessary
* Generate user request report and data analysis report using Excel VBA and BI Tools
* Proactively identify any existing issues and provide ongoing support to existing application systems including trouble-shooting, testing, debugging and documentation

Requirements

* Degree in Computer Science, Information Technology, Business Administration, Computing or related disciplines
* 1-2 years of experience in a relevant field, less experience will be considered as Application Support Officer
* Experience in any ERP/HRIS system would be preferred
* Knowledge / Hands on experience on Excel VBA and BI Tools is a must
* Possess critical thinking skills, good time management, analytical minded, result oriented, with can-do attitude and good team work
* Good command of English, Cantonese and Mandarin

If you are fresh, dynamic and seeking for new challenges in a multinational growing company, this role is for you! Interested candidates please do not hesitate and apply now! Kindly drop your resume in word format to r.leow@washingtonfrank.com or call +852 3008 3863 for further information or any enquiries.

As a Junior Epicor Developer, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.

You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.

Key Responsibilities :

Provide Second-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.

Conduct training sessions for new users to ensure they have a thorough understanding of the software's functionality and features.

Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.

Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.

Qualifications :

At least 1 year of hands-on experience using Epicor Kinetic software is required.

Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.

Prior experience providing software support or training is highly desirable.

Basic understanding of ERP systems and business processes is preferred.

Ability to work independently and collaboratively in a fast-paced environment.

Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

Notre client, éditeur et intégrateur de logiciels de gestion, recherche, dans le cadre de son développement, un(e) « Consultant Support Logiciel » au sein de leur Service Client.

Votre mission :

* Assurer le traitement des demandes des utilisateurs via Mail ou Téléphone
* Accompagner les clients dans l'utilisation des outils-métiers
* Établir un diagnostic précis des demandes
* Gérer le suivi des demandes jusqu'à la résolution de l'incident
* Animer des webinars pour nos clients (nouveautés fonctionnelles, sujets d'actualités)
* Participer aux tests fonctionnels des nouvelles versions
* Participer à l'amélioration continue de nos solutions via le Feedback Management

Votre objectif est de maximiser la satisfaction des utilisateurs, par la qualité de votre écoute, la pertinence de vos réponses, et votre réactivité. Vous bénéficierez d'une formation aux logiciels à votre prise de poste, et serez épaulés par des formations continues tout au long de votre parcours.

Profil :

Une formation bac +2 en comptabilité ou informatique de gestion Une première expérience du métier de consultant (sur le terrain ou en service clients).

* Vous avez un sens du service développé et vous souhaitez évoluer techniquement au sein d'une société dynamique.
* Vous savez communiquer, être à l'écoute et avez à cœur de satisfaire les clients.
* Vous souhaitez intégrer une société en pleine croissance, et vous épanouir dans une équipe à taille humaine.
* Vous avez l'esprit d'équipe, le goût du challenge, et on peut compter sur vous !

Missions :

Dans ce cadre, vos principales missions sont les suivantes:

* Administrer et garantir le bon fonctionnement de l'ERP Sage X3 et la cohérence des données (Évolution, mise à jour, Surveillance des flux, cohérence des données, …)
* Assurer et les activités d'évolution et de maintenance corrective et adaptative.
* Participer aux projets d'évolutions de l'ERP et à leur déploiement au sein du Groupe.
* Réaliser les évolutions du paramétrage de l'ERP et leurs mises en œuvre au sein du SI en collaboration avec un intégrateur.
* Maintenir à jour les documentations du SI sur son périmètre d'intervention.
* Créer et/ou adapter les états Crystal Reports.
* Créer des statistiques et requêtes dans l'ERP (Requêtes SQL, …)
* Réaliser le déploiement de la BI au sein des Métiers du Groupe
* Assurer le Support Utilisateurs Niveau II en collaboration avec le Pôle Support et Supervision.
* Être le garant de l'intégrité du fonctionnement de l'ERP, de la BI et du Data Management au sein du Système d'informations.

Profil recherché :

De formation supérieure en informatique (Bac+3 /Bac +5), vous disposez d'une expérience professionnelle réussie d'au moins 3 ans en administration d'ERP Sage X3 (v12 minimum). Vous avez également une connaissance approfondie de l'environnement BI et Base de Données associées.

Vous disposez d'un bon relationnel, vous avez le sens du service aux utilisateurs. Votre adaptabilité et votre rigueur vous permettent de participer à l'évolution du SI tout en garantissant sa pérennité.

Ce poste requiert :

* Connaissances approfondies de l'ERP X3 V12, et des environnements BI (idéalement SEI), Bases de Données, Requêtes SQL, …
* Une connaissance des environnements EDI/EAI et des Applications Prévisions de Ventes (Azap), Ordonnancement (Preactor), GMAO, Placement de Personnel, … serait un plus.
* Capacité Relationnelle, capacité à comprendre les besoins Métiers, Force de Propositions, Rigueur, Esprit d'équipe, Autonomie, Adaptabilité, Sens de l'organisation.
* Anglais souhaité.
* Minimum 3 ans d'expérience

Job Description

Role & Responsibilities

* Respond to and resolve escalated support requests via telephone, email, and ticketing system.

* Diagnose and troubleshoot complex issues related to firewalls, networking, access points, and server operating systems.

* Provide support for Azure AD, Hyper-V, cloud infrastructure, Group Policy, and Office 365 Modern Workplace.

* Manage and troubleshoot networking VLANs, Wi-Fi, and firewall administration.

* Utilize Sophos EDR/XDR and RMM tooling for advanced threat detection and management.

* Onsite support including managed installation & delivery of IT kit such as APS, pcs, laptops as required

* Handle backup & DR recovery of files across multiple cloud solutions.

* Escalate critical issues to 3rd Line Support or relevant departments as necessary.

System Administration:

* Perform advanced system administration tasks including managing Group Policy and Azure AD.
* Conduct routine checks and maintenance to ensure optimal system performance as directed by our Technical Delivery Manager

Documentation:

* Maintain detailed records of support requests and resolutions in the ticketing system.
* Document common issues and solutions for the knowledge base to assist in future troubleshooting.
* Customer Service:
* Deliver exceptional customer service by maintaining a professional and courteous manner.
* Ensure timely and accurate communication with clients regarding their support requests.
* Follow up with clients to ensure issues are fully resolved and satisfaction is achieve.

Skills & Qualifications

Proven experience in 2nd line IT support or a similar role.

* Advanced understanding of PC hardware, software, and peripherals.
* Admin experience with firewalls, networking, access points, Azure AD, cloud infrastructure, Group Policy, and Office 365 Modern Workplace.
* Strong knowledge of networking VLANs, WiFi, firewall administration, Hyper-V server administration, server operating systems, and Exchange Server technologies.
* Familiarity with Sophos EDR/XDR and RMM tooling.
* Knowledge of security concepts across networks and cloud solutions.
* Experience with backup & DR recovery of files across multiple cloud solutions.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work well under pressure and manage multiple tasks.
* Familiarity with ticketing systems and remote support tools.

Benefits

* Office-based role located in (OFFICE), offering a dynamic and collaborative working environment.
* Vibrant and inclusive work culture.
* Health and wellness benefits, including on-site gym (CARDIFF ONLY).

This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



The ideal candidate

* Applicants should ideally have several years of Sage 200 support experience.
* You should be proficient in SQL and have proven IT Support / Administration experience
* Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
* You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
* The candidate will also be a good problem-solver, self-motivated and organised.
* Actively promote Pinnacle services and software solutions, including providing training sessions as required

Salary will be negotiable depending on track record and experience. A position is a permanent contract.

Notre client, intégrateur de logiciels de gestion SAGE, recherche son nouveau Chargé de Support Sage 100, afin de renforcer ses équipes à Rouen.

Vous assurez le support des clients finaux et les accompagnez dans l'utilisation des solutions logicielles de gestion.

Voici vos principales missions :

* Être l'interlocuteur privilégié des clients et assurer la relation par téléphone ou par mail afin de traiter leurs demandes
* Conseiller, guider les utilisateurs dans l'exploitation et le paramétrage de leurs dossiers
* Contribuer au déploiement et à l'évolution fonctionnelle de l'outil en remontant les anomalies constatées aux interlocuteurs concernés
* Répertorier les demandes et incidents (ainsi que leur résolution) dans l'outil de helpdesk interne
* Mettre à jour la base documentaire

Profil recherché :

* De formation supérieure Bac + 2 minimum, vous bénéficiez idéalement d'une expérience similaire en Support Client ou en tant que Consultant(e) en déploiement de solutions logicielles de comptabilité - gestion.
* Parfaitement à l'aise avec les solutions applicatives et/ou logicielles de gestion, vous avez éprouvé vos connaissances sur Sage lors de vos précédentes missions.

SAP Basis Consultant (m/w/d)

Standort: Niedersachsen, Deutschland

Wir sind ein internationales Unternehmen auf Wachstumskurs und suchen nach ambitionierten SAP-Beratern, die unser globales Team verstärken. Gemeinsam treiben wir Innovationen voran und sorgen dafür, dass unsere Systeme stets auf dem neuesten Stand sind und höchste Effizienz weltweit sichern.

Deine Aufgaben:
- Verantwortung für SAP-Basisaufgaben: Systemüberwachung, Fehleranalyse und Support unserer Cloud-Infrastruktur.
- Beratung und Unterstützung der Fachabteilungen bei SAP-Projekten.
- Zusammenarbeit mit externen Beratern und Partnern.
- Integration neuer Anwendungen in unsere IT-Struktur.
- Pflege unserer Wissensdatenbank zur Optimierung von Prozessen.
- Support für unsere nationalen und internationalen Kollegen im SAP Competence Center.

Dein Profil:
- Abgeschlossenes Studium in Wirtschaftsinformatik oder einem ähnlichen Bereich.
- Mindestens 2 Jahre SAP-Erfahrung, idealerweise im Logistikbereich.
- Fließend in Deutsch und Englisch.
- Teamplayer mit Projektmanagement-Erfahrung und einer lösungsorientierten Denkweise.
- Kenntnisse in S/4HANA von Vorteil, aber kein Muss.

Was wir bieten:
- Attraktive Benefits: Betriebsrestaurant, E-Gym, Bike Leasing, E-Cars.
- Weiterbildungs- und Entwicklungsmöglichkeiten.
- Flexibles Arbeiten, auch im Homeoffice.

_________________________________________________________________________________________

Washington Frank ist ein führendes Vermittlungsunternehmen im Bereich ERP, spezialisiert auf SAP und Oracle. Wir bringen die besten Talente mit den besten Unternehmen zusammen.

Impressum - https://www.frankgroup.com/de/impressum/

Je travaille avec un client final à Boulogne qui cherche un Responsable SAP SD :



⬛ Venir renforcer la partie projet sur SAP SD

🟥 Déploiements internationaux (Suède - Danemark - Norvège)

🟧 Projets

🟨 Evolutions

🟩 TMA / Support (niveau 2 et 3)

⬜ Roll Out

🟫 Customizing / Paramétrage

⬛ 6/7 ans d'expérience minimum sur du projet

🟦 Perso : proactif - dynamique - curieux

💰 Salaire : 60 / 75K€ brut fixe (en fonction du profil)

🏷 Avantages : 10% de variable

💻 Télétravail : 2 jours par semaine

📉 Anglais requis



On en discute?



En vous souhaitant une agréable journée 🙂