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We are seeking a highly skilled and experienced Senior ERP Functional Consultant to lead the implementation and optimisation of enterprise resource planning (ERP) solutions. This role will focus on analysing client business processes, configuring ERP modules to meet client needs, and providing expert advice across key areas such as Finance, Manufacturing, Supply Chain, and Customer Relationship Management (CRM). The successful candidate will also be responsible for mentoring a small team of consultants, overseeing project delivery, and ensuring the successful adoption of the ERP system within client organisations.

Key Responsibilities:

Solution Design and Implementation:

Lead the design, configuration, and implementation of ERP solutions across multiple industries.

Collaborate with clients to understand their business processes and recommend best-practice ERP solutions tailored to their needs.

Customise ERP modules to align with client specifications and operational requirements.

Provide expertise across various modules such as Finance, Manufacturing, Supply Chain, and CRM, ensuring a cohesive and optimised solution.

Work in close collaboration with technical teams to guarantee seamless integration between functional and technical components.

Project Leadership and Client Engagement:

Serve as the primary functional consultant on ERP implementation projects, ensuring that deliverables are met on time and within scope.

Facilitate client workshops to define requirements, clarify expectations, and provide training to end-users.

Develop comprehensive functional specifications, process flow documentation, and test plans to guide project success.

Oversee User Acceptance Testing (UAT), manage issue resolution, and provide ongoing support throughout the implementation phase.

Work with project managers to monitor project time-lines, mitigate risks, and ensure the project stays within budget.

Team Leadership and Development:

Manage and mentor a team of functional consultants, guiding them in project execution, ensuring high-quality delivery, and providing professional growth opportunities.

Foster an environment of continuous improvement by encouraging knowledge sharing, collaboration, and skill development within the team.

Coordinate resource allocation to ensure that project needs are met and workloads are balanced effectively.

Conduct performance reviews, provide constructive feedback, and support the team's development initiatives.

Continuous Improvement and Best Practices:

Stay informed on the latest developments within ERP technologies, particularly in relation to system advancements and industry trends.

Contribute to the development of internal consulting methodologies, best practices, and reusable templates to improve efficiency and quality of delivery.

Identify opportunities for system enhancements and process improvements within client organisations to optimise ERP performance.

Share insights and recommendations for enhancing client processes and work-flows to drive greater efficiency and business value.

Key Skills & Experience:

At least 7 years of experience in ERP functional consulting with proven expertise in implementing solutions within industries such as manufacturing, finance, supply chain, and CRM.

In-depth knowledge of ERP software modules, including Finance, Manufacturing, Supply Chain, and CRM, and the ability to configure and optimise them to meet specific business needs.

Strong background in business process analysis and the ability to design effective solutions based on client requirements.

Exceptional client-facing skills with a focus on building and maintaining strong relationships with stakeholders.

Experience in creating detailed documentation, training materials, and user manuals that translate complex ERP processes into accessible content.

Prior experience working in an ERP partner environment or similar consulting role is advantageous.

Preferred Qualifications:

Relevant ERP software certifications in areas such as Finance, Manufacturing, or Supply Chain.

A degree in Business, Information Technology, Engineering, or a related field is preferred.

Experience with Time & Materials (T&M) project delivery models and managing consulting projects in a professional services environment.

Familiarity with professional services automation (PSA) tools, such as Certinia (Salesforce), is a plus.

Key Attributes:

Excellent problem-solving and analytical skills with a focus on delivering practical and efficient solutions.

Strong leadership and mentoring abilities, with a passion for guiding teams to success.

Effective communication and presentation skills, able to engage with both technical teams and business stakeholders.

Detail-oriented with a focus on ensuring quality and accuracy in all project deliverables.

If you are an experienced ERP functional consultant with a passion for driving client success and leading innovative solution designs, we encourage you to apply for this exciting opportunity to make an impact across various industries.

Job Overview

Client is seeking a Crystal Reports & UI Customization Consultant to support its Epicor 2024.2 upgrade. This role focuses on refining Crystal Reports, implementing UI customizations, and integrating BPMS code to enhance system functionality and reporting capabilities.

Key Responsibilities

* Customize and optimize Crystal Reports to align with business requirements
* Integrate UI-embedded code into BPMS
* Enhance dashboard functionality and improve data visualization
* Work independently while collaborating with the internal IT team to troubleshoot and refine system performance
* Apply best practices for report development and ERP customization

Requirements

* Proven expertise in Crystal Reports development and customization
* Experience working with Epicor ERP (preferably 2024.2)
* Proficiency in BPMS integration and UI customizations
* Strong problem-solving skills and ability to work with minimal supervision
* Excellent communication and technical documentation abilities

Preferred Qualifications

* Familiarity with SSRS reporting
* Experience with Epicor Kinetic
* Based in Canada

Interview Process & Timeline

* Single-round interview
* Interviews scheduled for March 10th
* Immediate offer for the right candidate

If this opportunity aligns with your expertise, let's connect to discuss further.

IT NOC Support Engineer/ Infrastructure Engineer.

Reporting to the Group IT Manager, this is an on-site role in Keele.

You will be a high-level technical resource in the US business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution. This is a fantastic opportunity for an experience, dynamic and customer focused Business Systems Support engineer to join a fast-growing company. You will be a point of contact and coordinator of infrastructure support issues and request for the core system applications. The role would suit a candidate who is looking to work with a varied and challenging mix of off the shelf products, in-house development applications and third-party products. As such you will also assist in the management of the bug tracking, testing and application release management and fixes into our core infrastructure products and be a part of the technical change management team. You will be expected as a Team member to assist / support users in both the US and some support for the rest of the world when required.

QUALIFICATIONS:
Essential:
3years+ working in either a NOC or IT Support role
Office365 support
Microsoft Windows Server
Microsoft Windows Workstations Software
Domain Management both internal and external
Hyper-V support over a number of sites
Network switches
Networking including VPN
Good Communicator / Problem solving
Supporting Users locally and remotely when necessary
Ability to follow company processes and help create new ones when required
Support and assist local team members
Training of Internal Staff

Advantages:
Able to Drive with own car
Cisco Router
Epicor ERP
Salesforce CRM
Remote Hosting

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS
* Support for the business infrastructure world-wide
* Ensure delivery of any activity to the highest professional standards.
* Monitor all Server / Switches and Workstation to make sure all working
* Be able to PIM new accusations into the systems
* Ensure resolutions are achieved within company time frames.
* Ensure a good relationship between the all teams world-wide
* Take ownership of escalated issues where necessary
* Track all incidents logged on system call logging tool
* Take ownership of issues and escalate when required to the next level support.
* Ability to develop and recommend solutions for problems/issues
* Ensure that effective change management control methodologies are operated.
* Assist in maintaining internal client satisfaction within the IT team.
* Provide as required a high level of technical input to the IT support team
* Help coach other Team Members
* Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms - On-premise and cloud based

Job Overview:
As the IT Infrastructure Manager, you will be responsible for overseeing the planning, deployment, and maintenance of all IT infrastructure systems within the organisation. You will work closely with key stakeholders to ensure seamless IT operations, providing reliable, secure, and efficient systems that support the business needs of a growing lighting manufacturing company.

Key Responsibilities:

IT Infrastructure Strategy & Management:
Develop and implement the overall IT infrastructure strategy in line with the company's goals, ensuring scalability, security, and reliability.

Network and Systems Administration:
Oversee the configuration, maintenance, and troubleshooting of the company's network, servers, and hardware, ensuring optimal performance and up time.

Cloud and On-Premises Solutions:
Manage a hybrid IT environment, integrating both cloud-based and on-premises solutions, ensuring smooth operations across the company.

Cybersecurity:
Collaborate with the security team to develop and implement measures to safeguard the IT infrastructure against potential threats, ensuring data privacy and compliance with industry standards.

Vendor Management:
Manage relationships with third-party vendors and service providers, ensuring cost-effective solutions, performance monitoring, and issue resolution.

Team Leadership and Development:
Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous learning and improvement.

Disaster Recovery and Business Continuity:
Ensure that disaster recovery and business continuity plans are in place, tested, and effectively executed in the event of IT incidents.

Budget Management:
Oversee the IT infrastructure budget, ensuring optimal allocation of resources and cost control in line with business objectives.

Project Management:
Lead and manage IT infrastructure projects, ensuring timely delivery, budget adherence, and alignment with company goals.

Collaboration with Other Departments:
Work closely with other departments to understand their IT infrastructure needs and provide tailored solutions that support business operations, particularly in the areas of production and manufacturing.

Skills and Qualifications:

Proven experience (5+ years) in managing IT infrastructure, ideally within a manufacturing or industrial environment.
Strong knowledge of networking, cloud services, server management, vitalisation, and storage systems.
Hands-on experience with enterprise IT systems, including Windows Server, Active Directory, Exchange, and Microsoft 365.
Familiarity with IT security best practices and tools.
Experience with ERP systems integration and manufacturing technologies is a plus.
Strong leadership skills with the ability to mentor and develop IT teams.
Excellent problem-solving, communication, and project management skills.
Relevant certifications such as ITIL, Cisco, or Microsoft are preferred.

We are seeking a skilled Developer to join our team based in Stoke on Trent. In this role, you will be responsible for configuring, maintaining, and supporting the Epicor ERP system, working closely with business teams to ensure the system aligns with organisational needs. You will use your technical expertise and problem-solving skills to ensure smooth operation and optimisation of the Epicor platform, enabling efficient decision-making across the company.

Key Responsibilities:

System Configuration: Customise and configure the Epicor ERP system to meet the business requirements and improve internal processes.

Support & Troubleshooting: Provide first-line support for the Epicor system, resolve technical issues, and offer timely solutions to users.

Data Management: Oversee data accuracy and integrity by managing data imports, exports, and validation within the system.

Reporting: Develop and generate custom reports and dashboards to support business operations and provide actionable insights.

Training & Documentation: Deliver training to users on system functionality and create comprehensive user documentation to support system adoption and understanding.

Continuous Improvement: Identify areas for improvement in system performance and processes, proposing enhancements based on user feedback and system analysis.

Requirements:

Proven experience in configuring, supporting, and troubleshooting Epicor ERP systems.
Strong understanding of business processes and how they map to the Epicor system.
Excellent problem-solving skills and the ability to work collaboratively with different teams.
Experience with reporting tools, data management, and system customisation.
Ability to communicate complex technical issues in a clear and accessible manner.
Knowledge of system administration, system upgrades, and integration's within Epicor.
A proactive approach to continuous improvement, with an ability to suggest and implement process enhancements.
Desirable Skills:

Experience in ERP system implementations and upgrades.
Knowledge of additional ERP modules or related technologies.
Strong organisational and multitasking abilities.
Previous experience in user training and documentation.

Your Profile:
* Bachelor's degree in computer science, Information Technology, or related field.
* 10+ years of experience as in an SAP SD role.
* In-depth knowledge of SAP SD module and related applications
* Strong software development and project management skills, including the ability to develop and manage project plans, budgets, and timelines.
* Excellent communication skills, with the ability to build strong relationships with clients and team members.
* Ability to work solo and as part of a team in a busy environment.
* Strong analysis and problem-solving skills.
* Ability to travel up to 20%.
* Technical capabilities
* SAP Certification in SD module
* ABAP certification
* Knowledge of other SAP modules such as FICO, SD, PP, and QM a plus



Benefits:
* 25% bonus that has been paid in full for the last 15 years.
* Stable company with over 200 years in business.
* 401k with 15% company match.
* Comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability.
* The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.
* PTO + 12 paid company holidays.

Chef de projet SAGE X3

Au sein de la DSI, le/la chef de projet SAGE X3 est rattaché(e) au Responsable du Programme ERP. Il/elle intègre l'équipe projet de refonte du Système d'Information du groupe.

Véritable démarche de transformation, ce projet a pour objectif de déployer Sage X3 sur toutes les entités du groupe dans une logique de « Core Model » afin d'harmoniser les modes de fonctionnement, les organisations et de déployer les bonnes pratiques sur un périmètre fonctionnel large : Ventes, Opérations, Finances.

Le chef de projet Sage X3 sera amené à prendre en charge les missions suivantes :

Pilotage du déploiement de Sage X3 : mise en exploitation sur un site ou déploiement de nouveaux modules sur les sites disposant déjà de SAGE X3 :

* Recueil des besoins auprès des Key-Users via l'organisation d'atelier avec les représentants métiers
* Proposition de solution pour répondre aux besoins
* Paramétrage et d'ERP, suivi des développements le cas échéant
* Organisation d'ateliers de recette
* Gestion des mises en exploitation
* Contrôle du respect des règles et standards associés au Core Model
* Participation aux Comité d'évolution du Core Model

Vous évoluerez dans un groupe à rayonnement international et qui offre de nombreuses perpectives d'évolutions.

Job Advert: SAP Project Manager (Freelance, Remote, EU-Based)

Position: SAP Project Manager
Location: Remote (EU-based) with occasional travel to Central Europe
Engagement: Full-time freelance contract
Start Date: Immediately - Mid-January 2025 (latest date)

Are you an experienced SAP Project Manager with a passion for delivering exceptional customer experiences? We are seeking a dynamic professional to lead a high-impact project for a prominent B2B company in the DACH region. This is a full-time freelance opportunity, offering the flexibility of remote work with occasional travel to the client's location in Central Europe.

About the Project

The project is focused on enhancing the Order-to-Pay customer journey by driving the implementation of payment platforms integrated with SAP Digital Payments Add-On. This includes managing:

* Parallel implementations of diverse payment methods to optimize customer experience.
* Integration of SAP Digital Payments (DP) and Credit Card Processing (CCP) Add-ons in both private and public S/4HANA Cloud environments.

Having progressed for over a year, this critical initiative is poised to continue through 2025, requiring a skilled leader to seamlessly step into the Project Manager role.

Your Responsibilities

* Lead the project team to deliver key milestones and enhance payment platform capabilities.
* Ensure seamless implementation and integration of SAP DP and CCP Add-ons across cloud environments.
* Collaborate with stakeholders across multiple teams to align objectives and deliverables.
* Manage project timelines, budgets, and quality standards.
* Provide expertise in SAP payment solutions, ensuring compliance with best practices and business needs.

Requirements

* Location: Must be based in the EU with a valid visa for travel within the region.
* Proven experience as an SAP Project Manager, ideally with expertise in SAP Digital Payments and S/4HANA Cloud environments.
* Strong understanding of payment platforms and their integration within SAP ecosystems.
* Excellent leadership, communication, and stakeholder management skills.
* Fluent in English; additional knowledge of German is a plus.
* Availability for occasional travel to the client's site in Central Europe.

Why Join?

* Work with a leading B2B company driving innovation in customer experience.
* Flexible remote work setup with periodic travel.
* Long-term contract opportunity through the entirety of 2025.

How to Apply

If you are ready to take on this exciting challenge, please send your CV. Applications will be reviewed on a rolling basis, so don't delay!

Notre client, un acteur majeur dans la conception, fabrication et commercialisation d'équipement, recherche un Chef de Projet Fonctionnel ERP pour accompagner le déploiement de son ERP Sage X3 au sein de leur site francais et de ses filiales internationales.



Rattaché(e) à la DSI et en étroite collaboration avec les équipes métiers, vous aurez pour mission de piloter le déploiement et l'évolution de l'ERP Sage X3, en garantissant l'adéquation entre les besoins métiers et les solutions mises en place.



Vos responsabilités incluent notamment :



* Gestion de projet ERP : Planification, suivi et coordination des différentes phases du projet (cadrage, conception, paramétrage, tests, déploiement, support post go-live).
* Analyse des besoins métier : Comprendre et formaliser les besoins des utilisateurs issus des activités de négoce et de production.
* Rédaction de spécifications fonctionnelles : Définition des exigences en collaboration avec les équipes métiers et techniques.
* Paramétrage et tests : Participation active aux tests fonctionnels, aux recettes et à la validation des livrables.
* Accompagnement des utilisateurs : Formation, support et conduite du changement pour assurer une adoption réussie de l'ERP.
* Coordination avec les équipes IT et métiers : Travail en transversal avec les différentes parties prenantes internes et externes.



Profil recherché :



* Expérience avérée en gestion de projet ERP (pas nécessairement Sage X3, mais une expérience sur un ERP est requise).
* Bonne connaissance des méthodologies de gestion de projet.
* Bonne compréhension des processus métiers liés au négoce et à la production.
* Anglais courant indispensable (contexte international avec des filiales en Europe et US).
* Capacité à interagir avec des équipes multi-sites et multiculturelles.

Washington Frank International,società specializzata nella ricerca e selezione di profili SAP.

Stiamo collaborando con una azienda solida e strutturata, riconosciuta a livello internazionale, per la ricerca di una figura SAP & Salesforce Platform Lead.

Descrizione del ruolo

Gestire, ottimizzare e integrare le nostre piattaforme ERP (SAP) e CRM (Salesforce). La persona selezionata avrà un ruolo chiave nel garantire il corretto funzionamento dei sistemi, supportando le esigenze del business e favorendo l'adozione di nuove soluzioni tecnologiche.

Responsabilità

* Gestire e ottimizzare l'infrastruttura SAP e Salesforce, garantendone la stabilità e l'efficienza.
* Collaborare con i team aziendali per tradurre i requisiti di business in soluzioni tecniche efficaci.
* Coordinare le attività di manutenzione, aggiornamento e implementazione di nuove funzionalità sulle due piattaforme.
* Supportare l'integrazione tra SAP e Salesforce, garantendo flussi di dati efficienti e coerenti.
* Monitorare le performance dei sistemi e intervenire per risolvere eventuali criticità.
* Fornire supporto tecnico agli utenti e promuovere la formazione sull'utilizzo delle piattaforme.
* Lavorare a stretto contatto con fornitori e partner tecnologici per migliorare le soluzioni adottate.

Requisiti

* Esperienza complessiva di almeno 5 anni tra SAP e Salesforce.
* Conoscenza approfondita di SAP ERP (moduli chiave come SD o FI/CO) e Salesforce CRM (Sales Cloud, Service Cloud).
* Esperienza nell'integrazione tra ERP e CRM e nella gestione dei flussi di dati.
* Buona conoscenza delle best practices per la gestione di piattaforme aziendali complesse.
* Conoscenza dell'inglese almeno a livello B2 (per interazioni con team globali e documentazione tecnica).

Cosa offriamo

* Ambiente di lavoro dinamico e innovativo.
* Retribuzione fino a 55K, commisurata all'esperienza, + benefit
* Smart working 50%
* Ruolo chiave nell'evoluzione tecnologica dell'azienda

Se credi di non avere i requisiti necessari, mettiti comunque in contatto con noi, abbiamo altre posizioni aperte e siamo sempre alla ricerca di talenti! Email: a.podda@washingtonfrank.com