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As the MIS Manager, you'll play a pivotal role in ensuring that all business software applications are running smoothly, securely, and efficiently. You'll be the go-to person for optimising the software systems that keep the business running, and you'll work closely with teams across the company to ensure technology supports strategic goals. This is a dynamic, leadership role where you'll have the opportunity to drive continuous improvement in both technology and team performance.

Key Responsibilities:

Leadership & Team Development

Lead and inspire a high-performing team of experts and analysts, providing mentorship, feedback, and opportunities for growth.
Foster a collaborative, innovative culture where communication flows seamlessly across departments.
Manage team performance and guide them to ensure software systems are optimally supported and aligned with business needs.
Software Management & Optimisation

Oversee the day-to-day management of all business software applications (ERP, CRM, WMS, and more).
Ensure that software updates, upgrades, and renewals happen smoothly with minimal disruption.
Maintain licensing compliance and keep track of vendor contracts and service agreements.
Driving Business Efficiency

Work with business units to identify and implement software solutions that streamline operations and enhance performance.
Use feedback and software performance data to proactively suggest improvements and new features.
Vendor & Supplier Relations

Build strong relationships with software vendors to ensure excellent service, value, and compliance with agreements.
Lead contract negotiations and ensure SLAs are consistently met.
Collaboration & Integration

Collaborate with IT and other departments to ensure software systems are integrated seamlessly with infrastructure.
Ensure all data is secure, consistent, and accessible for key decision-making.
Data Security & Integrity

Oversee and enforce security policies across all business software to protect company data.
Ensure compliance with data protection regulations (e.g., GDPR) and work closely with IT to implement robust security measures.
Training & End-User Support

Lead the deployment of software across different business areas, collaborating with project teams to ensure smooth roll-outs.
Organise training sessions to ensure all employees are comfortable using the software.
Provide ongoing support for troubleshooting and guiding users through any issues.
Reporting & Analytic

Develop insightful reports and dashboards to provide business leaders with the data they need to make informed decisions.
Work with other departments to define KPIs and ensure software systems meet business objectives.
Innovation & Research

Stay ahead of the curve by researching new technologies and trends that could improve software systems.
Evaluate and implement new features or upgrades that will benefit the business.
Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: Minimum of 5 years in managing software systems, including ERP, CRM, and WMS.
Skills:
Deep knowledge of software systems and experience with vendor management.
Strong leadership and communication skills to guide teams and engage with non-technical stakeholders.
Proficiency in project management and organising complex tasks.
Expertise in data security, backup solutions, and regulatory compliance.
Strong analytic mindset and the ability to solve problems creatively.
Experience working with large-scale systems and databases.
Ability to communicate technical concepts to non-technical audiences.
Join us to lead the way in optimising the software systems that power our business, drive innovation, and ensure smooth operations across the company.

Job Overview:
As the IT Infrastructure Manager, you will be responsible for overseeing the planning, deployment, and maintenance of all IT infrastructure systems within the organisation. You will work closely with key stakeholders to ensure seamless IT operations, providing reliable, secure, and efficient systems that support the business needs of a growing lighting manufacturing company.

Key Responsibilities:

IT Infrastructure Strategy & Management:
Develop and implement the overall IT infrastructure strategy in line with the company's goals, ensuring scalability, security, and reliability.

Network and Systems Administration:
Oversee the configuration, maintenance, and troubleshooting of the company's network, servers, and hardware, ensuring optimal performance and up time.

Cloud and On-Premises Solutions:
Manage a hybrid IT environment, integrating both cloud-based and on-premises solutions, ensuring smooth operations across the company.

Cybersecurity:
Collaborate with the security team to develop and implement measures to safeguard the IT infrastructure against potential threats, ensuring data privacy and compliance with industry standards.

Vendor Management:
Manage relationships with third-party vendors and service providers, ensuring cost-effective solutions, performance monitoring, and issue resolution.

Team Leadership and Development:
Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous learning and improvement.

Disaster Recovery and Business Continuity:
Ensure that disaster recovery and business continuity plans are in place, tested, and effectively executed in the event of IT incidents.

Budget Management:
Oversee the IT infrastructure budget, ensuring optimal allocation of resources and cost control in line with business objectives.

Project Management:
Lead and manage IT infrastructure projects, ensuring timely delivery, budget adherence, and alignment with company goals.

Collaboration with Other Departments:
Work closely with other departments to understand their IT infrastructure needs and provide tailored solutions that support business operations, particularly in the areas of production and manufacturing.

Skills and Qualifications:

Proven experience (5+ years) in managing IT infrastructure, ideally within a manufacturing or industrial environment.
Strong knowledge of networking, cloud services, server management, vitalisation, and storage systems.
Hands-on experience with enterprise IT systems, including Windows Server, Active Directory, Exchange, and Microsoft 365.
Familiarity with IT security best practices and tools.
Experience with ERP systems integration and manufacturing technologies is a plus.
Strong leadership skills with the ability to mentor and develop IT teams.
Excellent problem-solving, communication, and project management skills.
Relevant certifications such as ITIL, Cisco, or Microsoft are preferred.

About the Role
Our client, a prestigious European-based multinational corporation, is renowned for offering a flexible and dynamic work environment. As part of their ongoing expansion in Asia, they are looking to hire a Business Support Officer / Specialist (SAP) to support various exciting functions within the company.

Key Responsibilities

* Act as the main point of contact in Hong Kong, working closely with the regional IT team based in Europe and liaising with other stakeholders to manage system maintenance and enhancements.
* Troubleshoot and resolve first-level SAP system issues raised by users, contributing to the achievement of the organization's business objectives.
* Provide expert guidance and support to business users while coordinating with offshore IT teams and external vendors.
* Prepare relevant documentation and training materials to facilitate knowledge transfer during development projects.
* Take on additional tasks as required.

Required Skills & Qualifications

* A degree in Computer Science, Information Systems, Computer Engineering, Business Administration, Logistics, or a related field.
* 0-2 years of experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
* Prior experience with SAP system support or implementation is a significant advantage.
* Strong analytical and problem-solving abilities with a demonstrated ability to work both independently and collaboratively.
* Excellent communication skills, with the ability to present ideas clearly.
* Proficiency in both written and spoken English and Chinese.

What We Offer

* A competitive salary package, along with attractive fringe benefits, including a Hybrid Working Policy and 20 days of Annual Leave.

If you are interested and meet the qualifications, please send your resume to r.leow@washingtonfrank.com or contact Racheal Leow at +852 3008 3863 for more details.

Job Description:

An exciting opportunity has arisen with a rapidly expanding in-house firm based in Hong Kong. They are seeking a HRIS Project Specialist to support the implementation of their HRIS system and further enhance business operations. This is a great opportunity for career advancement in a dynamic environment.

Key Responsibilities:

* Under the HR team, you will collaborate with internal teams and external vendors to ensure successful HRIS system implementation and ongoing management.
* Provide daily system support, addressing end-user inquiries and ensuring smooth system operation.
* Participate in HRIS project implementations and system enhancements such as UAT, configuration, security administration, report writing, post-go-live optimization, and cross-functional coordination to optimize efficiency and functionality
* Create training materials and user guides, and lead internal training sessions to ensure users are proficient with the system.
* Gather and analyze user requirements, offering practical solutions to improve system design and functionality.

Skills & Qualifications:

* Degree in Human Resources or a related field.
* Proven experience in HRIS project implementation and support.
* Familiarity with HRIS systems (such as SAP SuccessFactors, Workday, Oracle PeopleSoft) is a distinct advantage.
* Knowledge in key business areas such as HR & Admin, Automation, and Digitalization/System Integration is preferred.
* Ability to quickly identify issues and find practical solutions, thinking critically to enhance system performance.
* Fluent in both written and spoken English and Mandarin.

An attractive compensation package will be offered to the right candidate. This role offers a unique opportunity for career growth in a fast-paced, expanding firm. If you meet the qualifications and are interested, please send your resume to r.leow@washingtonfrank.com or call +852 3008 3863 for more information.

Job Description:
Our client, a prominent multinational manufacturing company, is looking for a Senior Business Analyst. This key role will be responsible for leading the transformation of business processes across Sales & Marketing functions on a global scale, driving operational efficiency, and ensuring alignment with strategic objectives.

Key Responsibilities:

* Process Standardization: Establish and implement standardized processes across multiple regions for sales & marketing, in line with the company's operating model.
* Change Management: Define and manage change initiatives, including conducting impact assessments and developing training programs for smooth adoption of new systems and processes.
* Cross-Functional Collaboration: Partner with global teams, including sales and marketing teams, and third-party vendors, to define business requirements and ensure the smooth integration of new systems.
* Optimization & Innovation: Analyze and assess current processes to identify inefficiencies and implement optimizations that improve quality, reduce costs, and boost operational efficiency.
* Compliance & Reporting: Maintain adherence to global regulatory requirements and establish accurate financial and HR reporting frameworks for consistency across regions.
* KPI Development: Establish and monitor key performance indicators (KPIs) to evaluate the success of transformation efforts, ensuring continuous improvement.
* Leadership & Strategic Thinking: Challenge existing processes and propose innovative solutions to enhance sales and marketing operations, improving competitive advantage and operational excellence.
* Training & Knowledge Transfer: Ensure effective knowledge transfer by delivering thorough training, empowering end-users to successfully adopt and follow new processes and systems.

Qualifications & Experience:

* Educational Background: Bachelor's degree in Information Technology, Sales, Logistics, Marketing, or a related field.
* Experience: Proven experience in handling end-to-end project implementation and global business process transformation, particularly in Sales, Marketing or equivalent.
* Technical Skills: Strong knowledge of ERP/Sales-related systems and data reporting tools.
* Process Improvement Expertise: Demonstrated success in business process reengineering, system integration, and managing large-scale transformation initiatives.
* Stakeholder Engagement: Excellent interpersonal and communication skills, with a proven ability to engage and collaborate with stakeholders at all levels.

Preferred Qualifications:

* Certifications: Project Management certifications (PMP, Agile).
* Industry Expertise: Background in B2B, retail or related industries.
* Tools: Familiarity with project management tools such as Monday.com, Jira.

Why Join Us?
This is an exciting opportunity to make a significant impact by transforming the global operations of a major multinational. You will have the chance to work with a dynamic, cross-functional team, influence critical business processes, and contribute to the global ERP system implementation. If you're eager to drive meaningful change and help shape the future of business operations, we encourage you to apply.

Interested?
Please send your application to r.leow@washingtonfrank.com, or contact Racheal at 3008 3863 for a confidential conversation.

We are seeking a skilled Epicor Analyst to join our team based in Keele. In this role, you will be responsible for configuring, maintaining, and supporting the Epicor ERP system, working closely with business teams to ensure the system aligns with organisational needs. You will use your technical expertise and problem-solving skills to ensure smooth operation and optimisation of the Epicor platform, enabling efficient decision-making across the company.

Key Responsibilities:

System Configuration: Customise and configure the Epicor ERP system to meet the business requirements and improve internal processes.

Support & Troubleshooting: Provide first-line support for the Epicor system, resolve technical issues, and offer timely solutions to users.

Data Management: Oversee data accuracy and integrity by managing data imports, exports, and validation within the system.

Reporting: Develop and generate custom reports and dashboards to support business operations and provide actionable insights.

Training & Documentation: Deliver training to users on system functionality and create comprehensive user documentation to support system adoption and understanding.

Continuous Improvement: Identify areas for improvement in system performance and processes, proposing enhancements based on user feedback and system analysis.

Requirements:

Proven experience in configuring, supporting, and troubleshooting Epicor ERP systems.
Strong understanding of business processes and how they map to the Epicor system.
Excellent problem-solving skills and the ability to work collaboratively with different teams.
Experience with reporting tools, data management, and system customisation.
Ability to communicate complex technical issues in a clear and accessible manner.
Knowledge of system administration, system upgrades, and integration's within Epicor.
A proactive approach to continuous improvement, with an ability to suggest and implement process enhancements.
Desirable Skills:

Experience in ERP system implementations and upgrades.
Knowledge of additional ERP modules or related technologies.
Strong organisational and multitasking abilities.
Previous experience in user training and documentation.

Job Description:

Currently, we are working with a leading global company that provides logistics and supply chain solutions with its headquartered in Hong Kong, with operations spanning over 70 countries. The company is seeking a dynamic and experienced Manager / Assistant Manager in the Finance department to support key projects and drive process re-engineering initiatives.

Key Responsibilities:

* Lead project planning and execution for various accounting system implementation/enhancements projects, ensuring alignment with business goals and timelines.
* Supervise, coach, and provide guidance to team members within the Financial Systems Section, helping them with systems analysis, design, and implementation.
* Collaborate with cross-functional teams, including IT development and business management, to ensure smooth integration and adoption of financial systems.
* Oversee and manage day-to-day administration activities related to SAP systems, ensuring optimal performance and functionality.
* Actively participate in system enhancements and re-engineering initiatives, providing insights and recommendations for continuous improvement.
* Provide responsive support and guidance to users, troubleshooting issues and ensuring system effectiveness.

Qualifications & Requirements:

* Bachelor's degree in Accounting, Information Technology, Computer Science, or a related field.
* Minimum of 5-8 years of hands-on experience with financial/accounting systems, particularly SAP FI/CO modules. Candidates with less experience may be considered for the Assistant Manager role.
* Proficiency in Excel VBA Macro Programming, MS Access, MS SQL, and Microsoft Power BI is an advantage.
* Previous experience in SAP functional consulting, financial data modeling, and data visualization is beneficial.
* Self-motivated, detail-oriented, and able to work under pressure with tight deadlines.
* Excellent communication skills, both written and spoken, in Chinese, English, and Mandarin.

Why Join Us?

This is an exciting opportunity to be part of a leading global company, contributing to critical system enhancements and innovations in the finance domain. You'll be part of a collaborative, fast-paced environment where your skills and expertise will be highly valued.

How to Apply:

If you are ready to take on this challenging and rewarding role, please send your resume (in Word format) to r.leow@washingtonfrank.com or call +852 3008 3863 for more information or any inquiries.

IT NOC Support Engineer/ Infrastructure Engineer.

Reporting to the Group IT Manager, this is an on-site role in Keele.

You will be a high-level technical resource in the US business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution. This is a fantastic opportunity for an experience, dynamic and customer focused Business Systems Support engineer to join a fast-growing company. You will be a point of contact and coordinator of infrastructure support issues and request for the core system applications. The role would suit a candidate who is looking to work with a varied and challenging mix of off the shelf products, in-house development applications and third-party products. As such you will also assist in the management of the bug tracking, testing and application release management and fixes into our core infrastructure products and be a part of the technical change management team. You will be expected as a Team member to assist / support users in both the US and some support for the rest of the world when required.

QUALIFICATIONS:
Essential:
3years+ working in either a NOC or IT Support role
Office365 support
Microsoft Windows Server
Microsoft Windows Workstations Software
Domain Management both internal and external
Hyper-V support over a number of sites
Network switches
Networking including VPN
Good Communicator / Problem solving
Supporting Users locally and remotely when necessary
Ability to follow company processes and help create new ones when required
Support and assist local team members
Training of Internal Staff

Advantages:
Able to Drive with own car
Cisco Router
Epicor ERP
Salesforce CRM
Remote Hosting

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS
* Support for the business infrastructure world-wide
* Ensure delivery of any activity to the highest professional standards.
* Monitor all Server / Switches and Workstation to make sure all working
* Be able to PIM new accusations into the systems
* Ensure resolutions are achieved within company time frames.
* Ensure a good relationship between the all teams world-wide
* Take ownership of escalated issues where necessary
* Track all incidents logged on system call logging tool
* Take ownership of issues and escalate when required to the next level support.
* Ability to develop and recommend solutions for problems/issues
* Ensure that effective change management control methodologies are operated.
* Assist in maintaining internal client satisfaction within the IT team.
* Provide as required a high level of technical input to the IT support team
* Help coach other Team Members
* Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms - On-premise and cloud based

Job Description



We are looking for an experienced Senior Business Analyst with expertise in SAP SuccessFactors to join our team. In this role, you will be responsible for supporting the end-to-end implementation of SAP HCM Suite, working closely with business stakeholders to ensure high-quality delivery of solutions that meet business needs.

Responsibilities:

* Participate in all project phases, including planning, design, development, integration, testing, and post-go-live support for SAP SuccessFactors within the group.
* Lead requirements gathering workshops, perform fit-gap analysis, and define business processes and data flows.
* Configure SuccessFactors modules to align with business requirements and ensure system efficiency.
* Collaborate with internal IT teams and external vendors to implement system changes and improvements.
* Conduct user training, facilitate User Acceptance Testing (UAT), and provide post-deployment support.
* Monitor project progress, ensuring timely delivery within scope and budget, while identifying and mitigating risks.

Qualifications:

* 5+ years of experience in IT and at least 3 years in HRIS or SAP SuccessFactors implementations.
* Strong knowledge of SAP SuccessFactors modules, including requirements gathering, design, and deployment.
* Experience in process optimization, system integration, and application support.
* Familiarity with the software development lifecycle (SDLC) and project management.
* SAP SuccessFactors certification is a plus.
* Bachelor's degree in Computer Science, IT, HR, or a related field.
* Proficiency in English, Cantonese, and Mandarin.
* Candidates with less experience will be considered as Business Analyst.

My client offers attractive annual leaves, double pay and attractive performance bonus. It is a stable yet growing industry with lots of upcoming projects expected to be completed in a few years time. If you are interested, please do not hesitate to 'apply' to this role or reach me via 3008 3863 / r.leow@washingtonfrank.com for a private conversation.

Job Description:
Our client, a prominent multinational manufacturing company, is looking for a Group Transformation IT Business Process Specialist. This key role will be responsible for leading the transformation of business processes across Sales & Marketing functions on a global scale, driving operational efficiency, and ensuring alignment with strategic objectives.

Key Responsibilities:

* Process Standardization: Establish and implement standardized processes across multiple regions for sales & marketing, in line with the company's operating model.
* Change Management: Define and manage change initiatives, including conducting impact assessments and developing training programs for smooth adoption of new systems and processes.
* Cross-Functional Collaboration: Partner with global teams, including sales and marketing teams, and third-party vendors, to define business requirements and ensure the smooth integration of new systems.
* Optimization & Innovation: Analyze and assess current processes to identify inefficiencies and implement optimizations that improve quality, reduce costs, and boost operational efficiency.
* Compliance & Reporting: Maintain adherence to global regulatory requirements and establish accurate financial and HR reporting frameworks for consistency across regions.
* KPI Development: Establish and monitor key performance indicators (KPIs) to evaluate the success of transformation efforts, ensuring continuous improvement.
* Leadership & Strategic Thinking: Challenge existing processes and propose innovative solutions to enhance sales and marketing operations, improving competitive advantage and operational excellence.
* Training & Knowledge Transfer: Ensure effective knowledge transfer by delivering thorough training, empowering end-users to successfully adopt and follow new processes and systems.

Qualifications & Experience:

* Educational Background: Bachelor's degree in Information Technology, Sales, Logistics, Marketing, or a related field.
* Experience: Proven experience in handling end-to-end project implementation and global business process transformation, particularly in Sales, Marketing or equivalent.
* Technical Skills: Strong knowledge of ERP/Sales-related systems (CRM, POS) and data reporting tools.
* Process Improvement Expertise: Demonstrated success in business process reengineering, system integration, and managing large-scale transformation initiatives.
* Stakeholder Engagement: Excellent interpersonal and communication skills, with a proven ability to engage and collaborate with stakeholders at all levels.

Preferred Qualifications:

* Certifications: Project Management certifications (PMP, Agile).
* Industry Expertise: Background in B2B, retail or related industries.
* Tools: Familiarity with project management tools such as Monday.com, Jira.

Why Join Us?
This is an exciting opportunity to make a significant impact by transforming the global operations of a major multinational. You will have the chance to work with a dynamic, cross-functional team, influence critical business processes, and contribute to the global ERP system implementation. If you're eager to drive meaningful change and help shape the future of business operations, we encourage you to apply.

Interested?
Please send your application to r.leow@washingtonfrank.com, or contact Racheal at 3008 3863 for a confidential conversation.