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As the MIS Manager, you'll play a pivotal role in ensuring that all business software applications are running smoothly, securely, and efficiently. You'll be the go-to person for optimising the software systems that keep the business running, and you'll work closely with teams across the company to ensure technology supports strategic goals. This is a dynamic, leadership role where you'll have the opportunity to drive continuous improvement in both technology and team performance.

Key Responsibilities:

Leadership & Team Development

Lead and inspire a high-performing team of experts and analysts, providing mentorship, feedback, and opportunities for growth.
Foster a collaborative, innovative culture where communication flows seamlessly across departments.
Manage team performance and guide them to ensure software systems are optimally supported and aligned with business needs.
Software Management & Optimisation

Oversee the day-to-day management of all business software applications (ERP, CRM, WMS, and more).
Ensure that software updates, upgrades, and renewals happen smoothly with minimal disruption.
Maintain licensing compliance and keep track of vendor contracts and service agreements.
Driving Business Efficiency

Work with business units to identify and implement software solutions that streamline operations and enhance performance.
Use feedback and software performance data to proactively suggest improvements and new features.
Vendor & Supplier Relations

Build strong relationships with software vendors to ensure excellent service, value, and compliance with agreements.
Lead contract negotiations and ensure SLAs are consistently met.
Collaboration & Integration

Collaborate with IT and other departments to ensure software systems are integrated seamlessly with infrastructure.
Ensure all data is secure, consistent, and accessible for key decision-making.
Data Security & Integrity

Oversee and enforce security policies across all business software to protect company data.
Ensure compliance with data protection regulations (e.g., GDPR) and work closely with IT to implement robust security measures.
Training & End-User Support

Lead the deployment of software across different business areas, collaborating with project teams to ensure smooth rollouts.
Organise training sessions to ensure all employees are comfortable using the software.
Provide ongoing support for troubleshooting and guiding users through any issues.
Reporting & Analytics

Develop insightful reports and dashboards to provide business leaders with the data they need to make informed decisions.
Work with other departments to define KPIs and ensure software systems meet business objectives.
Innovation & Research

Stay ahead of the curve by researching new technologies and trends that could improve software systems.
Evaluate and implement new features or upgrades that will benefit the business.
Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: Minimum of 5 years in managing software systems, including ERP, CRM, and WMS.
Skills:
Deep knowledge of software systems and experience with vendor management.
Strong leadership and communication skills to guide teams and engage with non-technical stakeholders.
Proficiency in project management and organising complex tasks.
Expertise in data security, backup solutions, and regulatory compliance.
Strong analytical mindset and the ability to solve problems creatively.
Experience working with large-scale systems and databases.
Ability to communicate technical concepts to non-technical audiences.
Join us to lead the way in optimising the software systems that power our business, drive innovation, and ensure smooth operations across the company.

Job Description

A listed and stable manufacturing company with long history of success is currently seeking a System Analyst to join their expanding Application & Support team for new and existing project developments. As a System Analyst, you will be responsible for assisting the IT Manager in the development and implementation of Java-based applications, gathering & analyzing business requirements and designing technical solutions.

Role & Responsibilities:

* Gather and document business users' requirements and translate into technical solutions and designs.
* Conduct system test, user acceptance tests, and data integration.
* Troubleshoot and resolve technical issues during the development and deployment process
* Stay up-to-date with industry trends and new products to address current IT challenges and improve IT efficiency.
* Work closely with technical team and developers during development phase; participate in code reviews and provide feedback to improve code quality.

Skills & Qualifications:

* Bachelor Degree holder in Computer Science; Computing Studies or related disciplines.
* At least 5 years of experience in system development and project management.
* Any hands-on experience in system development on ERP systems would be a definite advantage.
* Proficient at Java, SQL, .NET, ASP.NET, HTML.
* Experience in application design, development and implementation.
* Excellent problem-solving, analytical, and critical thinking skills.
* Willingness to travel.

Interested individuals, please contact and send your CV to Racheal LEOW at r.leow@washingtonfrank.com for more details and call directly to +852 3008 3863 for a private and exploratory discussion.

Job Description:

Our client is a global manufacturer that serves clients across Eastern Europe, North America, Western Europe market. With over 40+ employees in the engineering team, this role offers a unique and challenging opportunity, requiring a combination of technical expertise in electronics manufacturing and strong communication skills to engage effectively with both internal and external stakeholders.

Key Responsibilities:

* Involve in the full software development life cycle for embedded products, ensuring quality and efficiency at every stage.
* Design, write, and test well-structured, maintainable, and scalable code that meets performance and functional requirements. Ensure the code is traceable, modular, and easily testable to facilitate future enhancements and bug fixes.
* Develop technical documentation to define requirements, specifications, and solutions.
* Document and maintain software functionalities, ensuring accurate records of updates and changes.
* Troubleshoot, debug, and improve existing products by identifying performance bottlenecks and implementing solutions to enhance the product's functionality and stability.
* Conduct research and development to integrate cutting-edge technologies in the IoT space.

Key Requirements:

* Bachelor's degree in Computer Engineering, Electronic Engineering, Computer Science, or related disciplines.
* Proficient in both English and Mandarin.
* Solid knowledge of electronics circuits and experience with 16/32-bit MCU and SoC applications.
* Strong command of embedded C. Knowledge of C++, RTOS-based design is an advantage.
* Familiarity with cloud technologies and app development is a plus, though not essential. Exposure to cloud platforms, mobile app development, or integrating cloud services with embedded systems can be an advantage.
* Hands-on experience in key embedded systems technical areas such as:

* Driver development for common wired interfaces like UART, SPI, and I2C.
* Understanding of network protocols such as TCP/IP, MQTT, and modern wireless standards including Wi-Fi, BLE, Zigbee, and LoRa.
* Experience with GUI display engines and developing user interfaces (UX).
* Knowledge of scripting tools such as Python or batch scripts to automate tasks and simplify development processes.

* Fresh graduates will be considered for the software engineer role with training support.
* Candidates with more experience (2-3 years) will be considered for the Senior Software Engineer position.

Our client offers an attractive remuneration package and the opportunity to advance your career in a supportive and innovative team. If you're ready to take your career to the next level, we would love to hear from you! Please share your resume with us at r.leow@washingtonfrank.com or reach out directly to 3008 3863 (Racheal Leow) for more details.

As a Product Expert you will need to have/be:

Demonstrated experience or strong understanding of ERP and WMS systems, preferably in implementation or support roles.
Exceptional communication and interpersonal skills, capable of explaining complex systems in simple terms and interacting effectively with all levels of the organisation.
Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns.
Excellent organisational and project management abilities to handle multiple priorities in a dynamic environment.
Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
Willingness to learn and adapt to new technologies and systems, with a passion for becoming a product expert.
Strong analytically and problem-solving skills, capable of managing complex system issues.
Flexibility and adaptability to learn new technologies and software as required.
A proactive approach to customer service to ensure user satisfaction and system efficiency.
A demonstrated ability to identify opportunities for process and system improvements and take initiative in leading projects that enhance system functionality and user experience.
Proficiency in creating and maintaining accurate, clear, and concise technical documentation. Ability to document work flows, system changes, and user procedures to ensure clarity and ease of access for all team members.
Ability to analyse system data to inform decisions and identify trends that could impact system performance and business processes.
Experience with change management procedures and the ability to guide users through system changes to minimise resistance and maximise adoption.
Willingness to travel to various company sites as needed to support system implementation, training, and post-deployment activities. This may include occasional out-of-town stays to ensure comprehensive on-site user support and system optimisation.
In addition to specialising in their ERP and WMS systems, you will also be responsible for mastering and providing support for other critical business applications currently in use, ensuring seamless integration and optimised performance across all platforms.

Play a pivotal role in the roll-out of the ERP (by Epicor Prophet 21) and WMS (by EPG) systems. Work in unison with the project team to customise the platforms, ensuring that they align with our specific business processes and objectives.
Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximise the potential of the ERP and WMS systems. Provide ongoing support and refresher training as needed to ensure sustained competency and efficiency.
Become the go-to advisor within the organisation for all matters related to the ERP and WMS systems. Provide insights and expert guidance, aiding in decision-making and strategic planning related to system usage and optimisation.
Foster a collaborative environment by soliciting and synthesising feedback from all system users. Initiate and guide discussions to identify potential enhancements and lead cross-functional efforts to implement system improvements.
Maintain a keen understanding of the evolving landscape of ERP and WMS technologies. Regularly update your knowledge through industry research, webinars, and participation in relevant forums and conferences.
Produce and continuously update a suite of user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations. Develop a knowledge base to aid in rapid issue diagnosis and resolution.
Diligently document system configurations, changes, and processes. Keep training materials current with system updates and ensure that best practice documentation is readily available and easily accessible to all users.
Act as the primary liaison between the internal teams and external vendors or consultants. Ensure that the ERP and WMS systems integrate seamlessly with other in-house systems and third-party applications, aligning with the IT infrastructure and supporting data exchange and process efficiency.

Job Description

Our client is a renown industry leader that is a listed company in Hong Kong and employs over 40,000 people worldwide. They are currently looking for a Senior SAP Basis Administrator to support their group IT team projects and enhancements.

Role & Responsibilities

* Involve in the formulation of Basis related work plan including but not limited to system architecture design, system monitoring, system improvement and etc.
* Provide day-to-day support to functional teams and business users with any technical and performance problems.
* Perform system configuration, disaster recovery drill test and performance tuning in the SAP system and database.
* Provide SAP technical and administration including authorization management, system performance, audit management, transport management, background jobs, patch installations, system backups and recovery, kernel upgrades, and OS and database maintenance.
* Work with vendors or third parties proactively and involve in technical discussion.
* Handle ad-hoc duties.

Skills & Qualifications

* Bachelor's Degree in Information Technology, Computer Science or related discipline.
* Strong technical expertise in SAP BASIS and excellent problem-solving skills.
* S/4 HANA experience or knowledge is highly preferred.
* Hands-on experience in regional system roll out is a definite advantage.
* Possess in-depth knowledge in project management, server and system infrastructure.
* Proficiency in both spoken and written English and Chinese. Cantonese speaking is a MUST.
* Candidates with more experience would be considered as Assistant Manager.

The client offers a double pay salary and performance bonus. If you are interested to find out more about the role, please send your resume to r.leow@washingtonfrank.com or call me +852 3008 3863.

The company is a dynamic, boutique SAP consulting firm leading the integration of AI with SAP solutions to drive business transformation. As SAP specialists, they take a hands-on approach, allowing their team to make an immediate impact on projects. This provides an excellent opportunity for growth in a collaborative environment, offering exposure to all aspects of SAP and a range of career advancement opportunities.

We seek a skilled SAP Developer to join the team.

Join a dynamic team that harnesses AI to optimize SAP BTP, ERP, and S/4HANA solutions, empowering smarter business operations and data-driven decision-making. Contribute to projects that demand not only technical SAP expertise but also a deep understanding of industry-specific processes. Experience in sectors such as manufacturing, retail, or finance will be highly regarded.

Role Requirements

* 5+ years' experience in SAP development, ABAP, UI5, Fiori
* Proven ability to work on SAP S/4HANA, BTP, and Cloud integration projects.
* Strong problem-solving skills with experience in debugging, performance optimization, and system troubleshooting.
* Solid understanding of system integration techniques, including SAP PI/PO, IDocs, and web services.
* Norwegian fluency (written and spoken) is required.
* Experience in industry sectors such as manufacturing, retail, or finance is a plus.

We're holding initial discussions with interested parties this week and next. If you'd like further insight I am available to align prior.

Job Description:

Our client is a prestigious multinational listed conglomerate with a diverse portfolio of investments and ownership in some of the most renowned global brands. They are currently seeking a skilled SAP Business Analyst with a strong specialization in FI/CO to join their stable and growing team. This individual will play a pivotal role as a key member in the global rollout of the S/4 HANA project, contributing to the successful implementation and optimization of SAP systems across their operations.

Job Responsibilities:

* Work closely with business users to understand their requirements and business needs, delivering tailored SAP solutions.
* Responsible for designing system specifications, performing SAP configurations, conducting thorough testing, and documenting processes.
* Provide ongoing support for SAP systems (both ECC 6.0 and S/4HANA), ensuring seamless system performance and addressing any issues as they arise.
* Facilitate training sessions for end-users, including those based overseas, to ensure they are well-equipped to utilize SAP systems effectively and efficiently.
* Demonstrate a proactive, results-driven approach within the team, contributing to achieving organizational goals while maintaining high standards of performance.
* Provide consistent and reliable SAP support to regional offices, ensuring smooth operations and alignment with company-wide practices and objectives.
* Stay up-to-date with the latest SAP features, updates, and industry best practices, suggesting improvements or upgrades to optimize business operations and enhance system performance.

Job Requirements:

* Educational Background: A minimum of a Higher Diploma or a University degree (or higher) is required.
* SAP Expertise: Proven experience in SAP FICO, with solid knowledge of SAP configuration and system setup.
* SAP S/4HANA Knowledge: Experience with or knowledge of SAP S/4HANA is highly preferred.
* Additional SAP Modules: Familiarity with or an interest in other SAP modules such as SD, MM is a plus.
* Language Proficiency: Fluency in both written and spoken English and Cantonese is a must. Proficiency in Mandarin will be considered an advantage.
* Willingness to Travel: Flexibility and readiness to travel internationally for business-related trips when required.
* Personal Attributes: A pleasant and professional demeanor with a strong team-oriented mindset, demonstrating a positive attitude and adaptability in the workplace.
* Communication & Interpersonal Skills: Excellent communication skills, with the ability to engage with stakeholders at all levels. Strong interpersonal skills to foster collaborative working relationships.
If you are a SAP Business Analyst with a passion for driving global SAP S/4 HANA rollouts and specializing in FI/CO, we invite you to join a leading multinational organization. This is a fantastic opportunity to work on cutting-edge projects within a dynamic and growing company.

If you meet the qualifications and are ready to take the next step in your career, we would love to hear from you!

Please submit your application, including your resume in word version or email r.leow@washingtonfrank.com / reach 3008 3863 (Racheal Leow) for a through conversation.

Job Description:

We are looking for a self-motivated Junior IAM Engineer to join our Identity and Access Management team. You will assist in maintaining and enhancing IAM platforms, ensuring security and compliance across systems and infrastructure.

Key Responsibilities:

* Analyse user and access group data.
* Provide regular reports on IAM metrics and performance.
* Assist with IAM audits, security testing, and applying security controls.
* Support the development and operationalisation of security mandates.

Key Skills & Experience:

* 3 years of experience in IAM or security.
* Familiarity with directory services (e.g., Active Directory, RedHat Directory Service).
* Experience with IAM systems (e.g., SailPoint), PAM systems, and security controls.
* Experience with Unix, Linux, Windows, and database (Oracle, SQL) security.
* Scripting skills (PowerShell, XML, JavaBean, or similar) are a plus.
* University degree in Computer Science, Information Systems, or related field (or equivalent experience).

Desired Traits:

* Autonomous, solutions-oriented, and detail-focused.
* Fluent in English
* Please note: This role is not open to relocation

Job Description

Our Client, is seeking a System Analyst to join their expanding IT team in Hong Kong This is a reputable and well known company within the retail industry and has been established for over 100 years. With their continuous expansion in their business, this is an excellent opportunity for a high caliber IT professional to join the company.

Role & Responsibilities

* Involve in ongoing system enhancements and upgrades within the company's ERP, CRM, POS and other business applications
* Responsible for collecting and analyzing user and system requirements, write functional specifications and involve in system design process
* Foster teamwork and collaborate with internal and external members to ensure effective communications and smooth project delivery
* Provide business operational support to users and address user inquiries, followed by detailed documentation

Skills & Qualifications

* Bachelor Degree holder and above in IT or related disciplines
* At least 3 years of experience as a Business Analyst or equivalent position that has been involved in sizeable organization projects
* Experienced in ERP (SAP, Microsoft Dynamics, Oracle), POS, CRM, Data Platform, Business Intelligence
* Experienced in Project Management, Business User Support will be highly advantageous
* Problem-solver, Self-driven individual who is willing to adapt new technologies in the market
* Proficiency in both written and spoken English and Mandarin.

This is a right job for you if you're ambitious and looking for a great growth in IT industry. If you are interested and qualified, send your resume to r.leow@washingtonfrank.com or call me at +852 3008 3863.

Responsibilities

Maintain and optimise our Epicor ERP system, including customising functionalities, monitoring system performance, and resolving issues.
Develop, modify, and maintain Business Activity Queries (BAQs) for enhanced data reporting and analysis across various departments.
Manage document workflows using ECM DocStar, ensuring efficient document capture, storage, and retrieval processes.
Utilise Epicor Automation Studio for business process automation and API integration projects, aiming to reduce manual efforts and ensure seamless communication between Epicor ERP and other business systems, thereby improving operational efficiency.
Design and support custom reports using SSRS and VBA to aid in data-driven decision-making.
Express a willingness to learn RPA technologies and support the RPA development team in monitoring and assisting with automation projects.
Collaborate with IT and business stakeholders to identify system improvement and automation opportunities.
Offer training and support to end-users on Epicor system functionalities and custom-developed tools.
Qualifications

Bachelors degree in Computer Science, Information Systems, or a related field.
Proven experience with Epicor ERP, including deep knowledge of BAQ, ECM DocStar, and Epicor Automation Studio.
Familiarity with API integrations, VBA, and SSRS report development.
Eagerness to learn about RPA technologies and support automation projects.
Knowledge in Monday CRM automation workflows is a plus.
Strong analytical and problem-solving abilities.
Excellent communication skills and the capacity to work well in a collaborative team environment.
What we offer

£30k - £35k per annum
Monday to Friday, 0800-1700 ( With Hybrid working for Location)
25 days holiday (increasing on length of service) + public holidays.
Pension + Life Assurance
Company laptop and mobile phone provided.
On-site parking