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Key Tasks

* To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
* To provide excellent customer service
* To ensure software knowledge is kept up to date
* To ensure the proper protection of any customer data in accordance with Company protocols
* To keep internal systems properly updated at all times as required by the organisation
* Record all support logs and related actions on the support database in a clear, understandable and accurate manner
* Keep the customer up to date with the progress of log investigation or resolution.
* Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
* Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
* Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
* On occasion, provide on-site support/consultancy services to client base.

Financial Consultant - Epicor ERP
Position Overview:

As a Financial Consultant for Epicor ERP, you will play a crucial role in delivering successful software solutions to our clients across multiple projects simultaneously.

Ideally, candidates should reside in or near the Midlands, with convenient access to the motorway network. The role involves occasional travel, requiring you to be away from home for 2 to 3 days each month, as well as attending the Midlands office twice monthly.

You will collaborate closely with Project Managers and the Professional Services team to achieve project objectives.

Key Responsibilities:

Leveraging your financial and accounting expertise, you will oversee the implementation of Epicor ERP's financial modules for clients.

Your role includes ensuring timely project completion while proactively identifying any potential issues that could affect implementation schedules.

You will be involved in various aspects of the financial modules, such as designing the chart of accounts, configuring settings, managing tax setups, handling multi-currency and multi-company transactions, facilitating consolidations, and training end-users.

Qualifications:

A solid background in financial accounting, ideally supported by a formal accounting qualification.
Proven experience in implementing financial ERP systems is essential. Candidates should possess in-depth knowledge of Epicor ERP (Version 10 or later) financial or have worked as an ERP financial implementation consultant with a tier 2 or 3 product.
Strong communication skills, both written and verbal, are crucial for interacting effectively with all levels of staff, from directors to junior employees, including conducting training sessions for both individuals and larger groups.
A proactive and flexible approach to service delivery is essential, coupled with the ability to work independently in new and challenging environments.
You should demonstrate emotional resilience when facing pressure or setbacks and approach your work with professionalism, commitment, and enthusiasm. Decision-making skills, sound judgement, and common sense are key attributes.
Basic technical knowledge of ERP solutions, along with proficient MS Office skills, is also required.

.Key Responsibilities:

Provide SYSPRO ERP consultancy to clients, both remotely and on-site
Make recommendations for process improvements and system configurations
Implement changes within SYSPRO ERP and related products
Lead and manage projects, ensuring successful delivery
Contribute to larger team-based projects
Implement SYSPRO ERP and related products for new clients
Upgrade SYSPRO ERP and related products for existing clients
Import and manipulate data within SQL databases using SQL tools
Offer 2nd line support for users of SYSPRO ERP and related products
Collaborate with colleagues to ensure exceptional customer service
Manage customer relationships and expectations effectively
Produce high-quality project, handover, and technical documentation
Deliver customer training and demonstrations on SYSPRO ERP and related products
Skills & Experience:

Essential:

Good working knowledge of SYSPRO ERP (minimum 2 years of experience)
Previous experience in ERP consultancy and/or support (minimum 2 years)
Strong knowledge of SQL Server administration, query language, and programming
Good understanding of business processes in manufacturing and distribution sectors
Basic knowledge of UK accounting processes and terminology
Desirable:
Experience with the following is beneficial but not essential:

SYSPRO Business Objects
Crystal Reports
VB Scripts
MS Access and MS Excel
SQL Server Reporting Services (SSRS)
Label printing technologies (such as BarTender or NiceLabel)
Other software such as riteSCAN, ZAP BI, TRAILD, CADLink, TransLution, DataScope, or NetStock
Qualifications:
No formal qualifications are required, but experience in a similar role is essential.

A full, clean UK driving licence is required for travel to client sites.

Personal Qualities:

Ability to build rapport with clients and internal colleagues
Ability to work independently and as part of a team
Self-motivated with a proactive approach
Strong problem-solving skills, with the ability to think logically and creatively under pressure
Process-driven with a keen interest in new technologies
Strong organisational skills and ability to manage workload effectively
Excellent communication skills, both written and verbal
Professional appearance and manner
Fluent in both written and spoken English

As the MIS Manager, you'll play a pivotal role in ensuring that all business software applications are running smoothly, securely, and efficiently. You'll be the go-to person for optimising the software systems that keep the business running, and you'll work closely with teams across the company to ensure technology supports strategic goals. This is a dynamic, leadership role where you'll have the opportunity to drive continuous improvement in both technology and team performance.

Key Responsibilities:

Leadership & Team Development

Lead and inspire a high-performing team of experts and analysts, providing mentorship, feedback, and opportunities for growth.
Foster a collaborative, innovative culture where communication flows seamlessly across departments.
Manage team performance and guide them to ensure software systems are optimally supported and aligned with business needs.
Software Management & Optimisation

Oversee the day-to-day management of all business software applications (ERP, CRM, WMS, and more).
Ensure that software updates, upgrades, and renewals happen smoothly with minimal disruption.
Maintain licensing compliance and keep track of vendor contracts and service agreements.
Driving Business Efficiency

Work with business units to identify and implement software solutions that streamline operations and enhance performance.
Use feedback and software performance data to proactively suggest improvements and new features.
Vendor & Supplier Relations

Build strong relationships with software vendors to ensure excellent service, value, and compliance with agreements.
Lead contract negotiations and ensure SLAs are consistently met.
Collaboration & Integration

Collaborate with IT and other departments to ensure software systems are integrated seamlessly with infrastructure.
Ensure all data is secure, consistent, and accessible for key decision-making.
Data Security & Integrity

Oversee and enforce security policies across all business software to protect company data.
Ensure compliance with data protection regulations (e.g., GDPR) and work closely with IT to implement robust security measures.
Training & End-User Support

Lead the deployment of software across different business areas, collaborating with project teams to ensure smooth rollouts.
Organise training sessions to ensure all employees are comfortable using the software.
Provide ongoing support for troubleshooting and guiding users through any issues.
Reporting & Analytics

Develop insightful reports and dashboards to provide business leaders with the data they need to make informed decisions.
Work with other departments to define KPIs and ensure software systems meet business objectives.
Innovation & Research

Stay ahead of the curve by researching new technologies and trends that could improve software systems.
Evaluate and implement new features or upgrades that will benefit the business.
Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: Minimum of 5 years in managing software systems, including ERP, CRM, and WMS.
Skills:
Deep knowledge of software systems and experience with vendor management.
Strong leadership and communication skills to guide teams and engage with non-technical stakeholders.
Proficiency in project management and organising complex tasks.
Expertise in data security, backup solutions, and regulatory compliance.
Strong analytical mindset and the ability to solve problems creatively.
Experience working with large-scale systems and databases.
Ability to communicate technical concepts to non-technical audiences.
Join us to lead the way in optimising the software systems that power our business, drive innovation, and ensure smooth operations across the company.

Job Title: SYSPRO ERP Consultant

Job Overview:
We are looking for a skilled SYSPRO ERP Consultant to join our team. In this role, you will provide consultancy, support, and implementation services for SYSPRO ERP and associated products. Working closely with clients, you'll address business process challenges and deliver tailored solutions. A solid understanding of manufacturing, supply chain, inventory management, MRP, and financial processes is essential. You will contribute to project management and collaborate with a dedicated team to ensure exceptional customer service.

Key Responsibilities:

* Provide consultancy services for SYSPRO ERP, both remotely and on-site
* Recommend process improvements and system configurations
* Implement system enhancements and configurations
* Lead and manage projects, ensuring timely and successful delivery
* Participate in team-based projects
* Implement SYSPRO ERP solutions for new clients
* Perform system upgrades for existing clients
* Manage and manipulate SQL databases using SQL tools
* Provide 2nd line support for SYSPRO ERP users
* Maintain strong client relationships and manage expectations
* Produce comprehensive project, handover, and technical documentation
* Conduct client training and product demonstrations

Skills & Experience:

Essential:

* At least 2 years of experience working with SYSPRO ERP
* Minimum 2 years of experience in ERP consultancy or support
* Strong proficiency in SQL Server administration, queries, and programming
* Solid understanding of business processes in manufacturing and distribution
* Basic knowledge of UK accounting practices and terminology

Desirable:
Experience with the following is advantageous:

* SYSPRO Business Objects
* Crystal Reports
* VB Scripts
* MS Access and MS Excel
* SQL Server Reporting Services (SSRS)
* Label printing tools like BarTender or NiceLabel
* Software such as riteSCAN, ZAP BI, TRAILD, CADLink, TransLution, DataScope, or NetStock

Qualifications:
While no formal qualifications are required, relevant experience is essential.

A valid UK driving licence is necessary for travel to client sites.

As the MIS Manager, you'll play a pivotal role in ensuring that all business software applications are running smoothly, securely, and efficiently. You'll be the go-to person for optimising the software systems that keep the business running, and you'll work closely with teams across the company to ensure technology supports strategic goals. This is a dynamic, leadership role where you'll have the opportunity to drive continuous improvement in both technology and team performance.

Key Responsibilities:

Leadership & Team Development

Lead and inspire a high-performing team of experts and analysts, providing mentorship, feedback, and opportunities for growth.
Foster a collaborative, innovative culture where communication flows seamlessly across departments.
Manage team performance and guide them to ensure software systems are optimally supported and aligned with business needs.
Software Management & Optimisation

Oversee the day-to-day management of all business software applications (ERP, CRM, WMS, and more).
Ensure that software updates, upgrades, and renewals happen smoothly with minimal disruption.
Maintain licensing compliance and keep track of vendor contracts and service agreements.
Driving Business Efficiency

Work with business units to identify and implement software solutions that streamline operations and enhance performance.
Use feedback and software performance data to proactively suggest improvements and new features.
Vendor & Supplier Relations

Build strong relationships with software vendors to ensure excellent service, value, and compliance with agreements.
Lead contract negotiations and ensure SLAs are consistently met.
Collaboration & Integration

Collaborate with IT and other departments to ensure software systems are integrated seamlessly with infrastructure.
Ensure all data is secure, consistent, and accessible for key decision-making.
Data Security & Integrity

Oversee and enforce security policies across all business software to protect company data.
Ensure compliance with data protection regulations (e.g., GDPR) and work closely with IT to implement robust security measures.
Training & End-User Support

Lead the deployment of software across different business areas, collaborating with project teams to ensure smooth roll-outs.
Organise training sessions to ensure all employees are comfortable using the software.
Provide ongoing support for troubleshooting and guiding users through any issues.
Reporting & Analytic

Develop insightful reports and dashboards to provide business leaders with the data they need to make informed decisions.
Work with other departments to define KPIs and ensure software systems meet business objectives.
Innovation & Research

Stay ahead of the curve by researching new technologies and trends that could improve software systems.
Evaluate and implement new features or upgrades that will benefit the business.
Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: Minimum of 5 years in managing software systems, including ERP, CRM, and WMS.
Skills:
Deep knowledge of software systems and experience with vendor management.
Strong leadership and communication skills to guide teams and engage with non-technical stakeholders.
Proficiency in project management and organising complex tasks.
Expertise in data security, backup solutions, and regulatory compliance.
Strong analytic mindset and the ability to solve problems creatively.
Experience working with large-scale systems and databases.
Ability to communicate technical concepts to non-technical audiences.
Join us to lead the way in optimising the software systems that power our business, drive innovation, and ensure smooth operations across the company.

Business Analyst - Leading Fashion Retailer in UK

Salary: £55,000 - £60,000

London Based - 4x a week in office based in central London

Can interview ASAP

My client are a leading edge fashion footwear specialist, providing customers with innovative shoes to suit every occasion.

They pride themselves on their unique product range - created by their in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.

Key Responsibilities of the role:

* Understanding, documenting, and analysing business requirements. Translating those requirements into technical analysis and functionality for projects
* Ownership of documentation of the new software changes and new business processes
* Conduct testing of IT retail business application changes including the design and execution of repeatable test scripts
* Management and collaboration with project stakeholders of all levels
* Manage new system releases including monitoring of system changes, issue reporting and issue resolution
* Contribute to IT governance including the management of change requests in the IT retail business applications space and the creation /execution of repeatable project and support processes
* Create and maintain user support documentation
* Training of users in new functionality and the creation of training material
* Maintain a close working relationship with 3rd party software vendors
* Senior analysis in the support of business applications including in critical incidents



Benefits:

Flexi- hours

Contributory pension scheme

Access to Employee Assistance Programme through the Retail Trust

Contribution towards eyetest and eyewear

23 days annual leave and 8 bank holidays. Increased annual leave after two years' continuous service

Staff discount

L&D Development programmes with a partner

Travel card loan

Breakfast

Monthly office socials



If you would like to learn more, or have a discussion please apply or email me at j.chalkley@washingtonfrank.com

Job Description

Role & Responsibilities

* Building and maintaining relationships within your network
* Work inline with monthly and yearly sales targets
* Work with potential clients to asses their business needs and sell in a solution
* Development of Saas software solutions

Skills & Qualifications

* Proven experience selling Sage or NetSuite
* Proven track recrords hitting or exceeding sales targets
* Knowledge of accounting principles
* Experience with full sales cycles
* Strong communication skills

Job Title: Epicor Manufacturing Implementation Consultant

Location: Leicester
Employment Type: Full-time
Salary: Competitive salary + benefits

About Us:
We are a leading recruitment agency dedicated to connecting top talent with innovative companies. Our client, a rapidly growing organisation specialising in manufacturing solutions, is seeking an experienced Epicor Manufacturing Implementation Consultant to join their dynamic team.

Key Responsibilities:

Lead the implementation of Epicor Manufacturing solutions for clients, ensuring successful project delivery from start to finish.
Collaborate with clients to understand their business processes and tailor Epicor solutions to meet their specific needs.
Provide training and support to clients post-implementation to ensure effective use of the system.
Analyse and troubleshoot issues that arise during implementation and propose effective solutions.
Stay up-to-date with industry trends and Epicor product updates to provide clients with the best possible service.
Qualifications:

Proven experience as an Epicor Manufacturing Consultant with a strong background in system implementation.
In-depth knowledge of manufacturing processes and best practices.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills to engage effectively with clients.
Ability to work independently and as part of a team in a fast-paced environment.
Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health and wellness benefits.
Opportunities for professional development and training.
Flexible working arrangements and a supportive work culture.