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About the Role
Our client, a prestigious European-based multinational corporation, is renowned for offering a flexible and dynamic work environment. As part of their ongoing expansion in Asia, they are looking to hire a Business Support Officer / Specialist (SAP) to support various exciting functions within the company.

Key Responsibilities

* Act as the main point of contact in Hong Kong, working closely with the regional IT team based in Europe and liaising with other stakeholders to manage system maintenance and enhancements.
* Troubleshoot and resolve first-level SAP system issues raised by users, contributing to the achievement of the organization's business objectives.
* Provide expert guidance and support to business users while coordinating with offshore IT teams and external vendors.
* Prepare relevant documentation and training materials to facilitate knowledge transfer during development projects.
* Take on additional tasks as required.

Required Skills & Qualifications

* A degree in Computer Science, Information Systems, Computer Engineering, Business Administration, Logistics, or a related field.
* 0-2 years of experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
* Prior experience with SAP system support or implementation is a significant advantage.
* Strong analytical and problem-solving abilities with a demonstrated ability to work both independently and collaboratively.
* Excellent communication skills, with the ability to present ideas clearly.
* Proficiency in both written and spoken English and Chinese.

What We Offer

* A competitive salary package, along with attractive fringe benefits, including a Hybrid Working Policy and 20 days of Annual Leave.

If you are interested and meet the qualifications, please send your resume to r.leow@washingtonfrank.com or contact Racheal Leow at +852 3008 3863 for more details.

IT NOC Support Engineer/ Infrastructure Engineer.

Reporting to the Group IT Manager, this is an on-site role in Keele.

You will be a high-level technical resource in the US business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution. This is a fantastic opportunity for an experience, dynamic and customer focused Business Systems Support engineer to join a fast-growing company. You will be a point of contact and coordinator of infrastructure support issues and request for the core system applications. The role would suit a candidate who is looking to work with a varied and challenging mix of off the shelf products, in-house development applications and third-party products. As such you will also assist in the management of the bug tracking, testing and application release management and fixes into our core infrastructure products and be a part of the technical change management team. You will be expected as a Team member to assist / support users in both the US and some support for the rest of the world when required.

QUALIFICATIONS:
Essential:
3years+ working in either a NOC or IT Support role
Office365 support
Microsoft Windows Server
Microsoft Windows Workstations Software
Domain Management both internal and external
Hyper-V support over a number of sites
Network switches
Networking including VPN
Good Communicator / Problem solving
Supporting Users locally and remotely when necessary
Ability to follow company processes and help create new ones when required
Support and assist local team members
Training of Internal Staff

Advantages:
Able to Drive with own car
Cisco Router
Epicor ERP
Salesforce CRM
Remote Hosting

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS
* Support for the business infrastructure world-wide
* Ensure delivery of any activity to the highest professional standards.
* Monitor all Server / Switches and Workstation to make sure all working
* Be able to PIM new accusations into the systems
* Ensure resolutions are achieved within company time frames.
* Ensure a good relationship between the all teams world-wide
* Take ownership of escalated issues where necessary
* Track all incidents logged on system call logging tool
* Take ownership of issues and escalate when required to the next level support.
* Ability to develop and recommend solutions for problems/issues
* Ensure that effective change management control methodologies are operated.
* Assist in maintaining internal client satisfaction within the IT team.
* Provide as required a high level of technical input to the IT support team
* Help coach other Team Members
* Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms - On-premise and cloud based

Chef de projet SAGE X3

Au sein de la DSI, le/la chef de projet SAGE X3 est rattaché(e) au Responsable du Programme ERP. Il/elle intègre l'équipe projet de refonte du Système d'Information du groupe.

Véritable démarche de transformation, ce projet a pour objectif de déployer Sage X3 sur toutes les entités du groupe dans une logique de « Core Model » afin d'harmoniser les modes de fonctionnement, les organisations et de déployer les bonnes pratiques sur un périmètre fonctionnel large : Ventes, Opérations, Finances.

Le chef de projet Sage X3 sera amené à prendre en charge les missions suivantes :

Pilotage du déploiement de Sage X3 : mise en exploitation sur un site ou déploiement de nouveaux modules sur les sites disposant déjà de SAGE X3 :

* Recueil des besoins auprès des Key-Users via l'organisation d'atelier avec les représentants métiers
* Proposition de solution pour répondre aux besoins
* Paramétrage et d'ERP, suivi des développements le cas échéant
* Organisation d'ateliers de recette
* Gestion des mises en exploitation
* Contrôle du respect des règles et standards associés au Core Model
* Participation aux Comité d'évolution du Core Model

Vous évoluerez dans un groupe à rayonnement international et qui offre de nombreuses perpectives d'évolutions.

We are seeking a motivated and detail-oriented Epicor Junior Consultant to join our team. In this role, you will support the implementation, configuration, and optimisation of Epicor ERP solutions for our clients. This is an excellent opportunity for an individual with a passion for ERP systems and a desire to grow their expertise in Epicor software. As a Junior Consultant, you will work closely with senior consultants, project managers, and clients to deliver high-quality solutions and provide hands-on support in a variety of projects.

Key Responsibilities:

* Implementation & Configuration: Assist in the implementation and configuration of Epicor ERP solutions, ensuring that they meet client requirements and business processes.
* System Analysis: Collaborate with clients to analyse and document their business needs, translating those requirements into functional Epicor solutions.
* Training & Support: Provide user training and ongoing support, helping clients to effectively use the Epicor system and resolve any issues they encounter.
* Customisation & Testing: Support the customisation of Epicor modules, and participate in system testing to ensure the solution works as intended.
* Documentation: Create and maintain detailed project documentation, including system configurations, processes, and user guides.
* Client Communication: Act as a point of contact for clients, providing status updates, addressing inquiries, and ensuring that project milestones are met on time.
* Collaboration: Work closely with senior consultants, developers, and project managers to ensure smooth project delivery and continuous improvement.
* Continuous Learning: Stay up-to-date with Epicor ERP features, updates, and best practices, continuously developing your knowledge of the system.
* Qualifications:
* Bachelor's degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).
* Basic understanding of ERP systems, with a focus on Epicor being highly preferred.
* Familiarity with business processes in areas such as finance, manufacturing, inventory management, or supply chain is a plus.
* Strong problem-solving skills and attention to detail.
* Excellent verbal and written communication skills.
* Ability to work independently as well as part of a team.
* Enthusiasm for learning new technologies and business practices.
* Knowledge of SQL or other database management systems is a plus.
* Previous experience with Epicor or ERP systems is advantageous but not required.
* Preferred Skills:
* Familiarity with Epicor modules such as Manufacturing, Financials, Supply Chain, or HR.
* Experience with system testing, troubleshooting, and user support.
* Exposure to Agile or project management methodologies.
* Certifications or training in Epicor ERP or related software (preferred but not required).
* Benefits:
* [Insert company-specific benefits, such as health insurance, retirement plans, professional development opportunities, etc.
* Opportunity for career advancement within a growing team.
* A collaborative and supportive work environment

Job Title: Junior Epicor Consultant
Vacancy Type: Permanent
Work Location: Remote
Salary: 45000 GBP
Skills Required: Epicor ERP
Brand :WFI
Product: Epicor Kinetic;Epicor ERP